Shipping Policy

Effective Date: October 27, 2026

This Shipping Policy is established by LYCAN FITNESS DE MEXICO SA DE CV, applying to all orders placed on our official e-commerce platform www.lycanfitnessmx.com. As a fitness gear brand dedicated to providing compact, durable small fitness tools that fit perfectly into your home, office and travel workout routines, we have optimized our entire shipping workflow to deliver on our core promise of fast ship out, reliable quality and budget-friendly service for all our 82k+ valued customers. This policy clearly outlines all details related to order processing, shipping options, delivery timelines, shipping fees, tracking and related rules to help you shop with full clarity and confidence on our store.

1. Order Processing Timeline

All paid orders submitted through our website will enter our dedicated processing queue immediately after your payment is fully confirmed. Our warehouse team located at Circuito San Eduardo No. 49, Col. Bodegas de San Juan, Zapopan, Jalisco, C.P. 45019, México will conduct a strict double quality check for every fitness product in your order, to make sure every resistance band, skipping rope, yoga block, massage ball and other fitness small tool matches our consistent quality standards before it is packaged for shipment.
Standard order processing is completed within 1 to 2 business days. Please note that processing time does not include public holidays and weekends, when our warehouse operation team is not on active duty. For peak promotional periods or new product launch events, order processing may take up to 3 business days at maximum, and we will post timely notification banners on the homepage of www.lycanfitnessmx.com to inform all customers of the slight processing delay in advance.

2. Shipping Coverage and Delivery Time

We currently provide shipping services across all regions of Mexico, with multiple shipping options available for you to select at the checkout page based on your own needs:

• ‌Standard Ground Shipping‌: This is our most cost-effective budget-friendly shipping option, with estimated delivery time ranging from 3 to 7 business days after your order is dispatched from our warehouse. This option is available for all destinations within Mexican territory.
• ‌Express Shipping‌: For customers who need to receive their compact fitness tools as soon as possible, we offer expedited express shipping service, with an estimated delivery window of 1 to 3 business days after dispatch for all major cities across the country.
• ‌Remote Area Delivery‌: For locations classified as remote areas outside of our main urban coverage, extra 2 to 4 business days may be added to the base delivery timeline, and our support team will contact you proactively to notify you of the adjusted delivery schedule after you place your order.

Please note that all estimated delivery timelines are calculated after the order is marked as dispatched from our warehouse, not from the date you place your order. While we work closely with our trusted logistics partners to ensure on-time delivery, occasional minor delays caused by extreme weather conditions, courier operational adjustments or unforeseen force majeure events may occur, and we will take the initiative to update you on the status of your order as soon as we receive relevant notices.

3. Shipping Fees and Free Shipping Threshold

Our transparent shipping fee structure is designed to keep our overall service as budget-friendly as possible for all our customers:

• Standard Ground Shipping has a flat rate of MXN 99 for all orders under the total value of MXN 899.
• Express Shipping has a flat rate of MXN 199 for all eligible destinations.
• All orders with a total value equal to or over MXN 899 automatically qualify for our free Standard Ground Shipping benefit, no extra discount code required.
  Shipping fees are clearly displayed for your selection during the checkout process before you finalize your payment, so you will never encounter any hidden unexpected shipping charges added to your order after payment.

4. Order Tracking and Delivery

As soon as your order is dispatched from our warehouse, we will send a full shipping confirmation email to the email address you provided when placing the order, which includes your unique order tracking number and a direct link to track the real-time location and status of your package on our logistics partner’s official platform.
We highly recommend that you inspect the outer packaging of your package carefully before signing for the delivery. If you notice that the outer package is severely damaged, dented or shows obvious signs of being opened during transit, you can choose to refuse to sign for the package, or take photos of the damaged packaging before signing, and contact our customer support team right away. Our team will launch a full investigation with the logistics provider immediately and arrange follow-up solutions for you as soon as possible.
If the tracking information shows that your package has been marked as delivered but you have not received it, please contact our support team within 7 calendar days so that we can initiate a lost package investigation with the courier promptly. We are not liable for packages that are confirmed to be successfully delivered to the exact shipping address you specified during checkout. You are fully responsible for the accuracy of the shipping information you provide at checkout, so please double check your full recipient name, detailed address, contact phone number and postal code before submitting your order to avoid delivery failures caused by incorrect information.

5. Contact for Shipping Related Inquiries

If you have any questions about shipping timelines, tracking information, address modifications after order submission, or any other shipping related concerns, you can reach our customer support team through our official contact channels at any time: send an email to [email protected], call our service line at +52 33 2976 2445, or visit our physical warehouse location during operating hours. We will respond to all your shipping related inquiries within 2 business days, to make sure your new compact fitness gear can reach you safely and quickly, to support your daily workout routine.