Refund and Returns Policy

Effective Date: October 27, 2026

This Refund and Returns Policy applies exclusively to all purchases made on the official e-commerce website of LYCAN FITNESS DE MEXICO SA DE CV, accessible at www.lycanfitnessmx.com. We specialize in curating compact, durable fitness small tools including resistance bands, skipping ropes, yoga blocks, massage balls and more for home, office and travel use, and we have designed this policy to be fully transparent, fair and aligned with our commitment to delivering reliable quality, solid craftsmanship and budget-friendly value to every one of our 82k+ valued customers. Please read this policy carefully before completing your order, as all purchases on our platform are governed by the terms outlined below, and we explicitly emphasize that pure “refund only” requests without the return of the ordered products are not permitted under any circumstances, except for the very limited scenarios that are clearly specified in this document.

1. Eligibility for Return Exchanges

All valid return requests must be submitted within 30 calendar days from the date you receive your ordered fitness products. To qualify for a valid return, the items you intend to send back must meet all the following requirements:

• The product must be in its original, unused, unwashed and undamaged condition, with all original packaging, tags, accessories, user manuals and free gifts that came with the order fully intact. Products that show signs of wear, improper use, accidental damage or modifications made after delivery will not be accepted for return.
• You are required to provide the original order confirmation email or order number issued by www.lycanfitnessmx.com when submitting your return request, to help our support team verify your purchase information quickly and accurately.
• Per hygiene and product safety regulations, personalized custom fitness items, final-sale discounted clearance products, and opened non-toxic foam yoga blocks or latex resistance bands that have been used even once are not eligible for return, to ensure the health and safety of all our customers.

As a core rule we strictly enforce: ‌We do not accept any requests for a full or partial refund without you returning the corresponding physical products to our designated warehouse‌. We have a zero-tolerance policy for pure “refund only” claims, as this kind of request does not comply with our operational rules and will directly affect our ability to keep our product prices at the budget-friendly level that all our customers expect. We will never process any refund application unless we have received the returned products and completed a full quality inspection to confirm that the returned items meet our return eligibility requirements.

2. Return Process Guidelines

To initiate a valid return request, you can reach out to our customer support team through any of our official contact channels: send an email to [email protected], call our service line at +52 33 2976 2445, or visit our physical store and warehouse location at Circuito San Eduardo No. 49, Col. Bodegas de San Juan, Zapopan, Jalisco, C.P. 45019, México during our working hours. Our support representative will respond to your request within 2 business days, and provide you with the exact return shipping address and a unique return authorization number.

Please note that you are not allowed to send any returned products to addresses other than the official address our team provides you. Packages sent to unapproved locations will not be processed, and we will not be responsible for any lost items in that scenario. You will need to cover the return shipping costs on your own, unless the return is caused by our verified errors, such as us sending you the wrong product model, or the item you received has confirmed manufacturing defects that do not match our official product description.

Once we receive your returned package, our quality inspection team will carry out a full check of the items within 3 to 5 business days. After we confirm that your returned products meet all our return eligibility rules, we will proceed with your selected solution. For all eligible returns, customers can only choose to exchange for another fitness product of equal or higher value (you will only need to pay the price difference if you select a higher-priced item), or receive a full store credit that can be used for any future purchases on www.lycanfitnessmx.com. No pure direct cash refund that does not involve product return or exchange will be approved under standard conditions.

3. Exceptions for Special Circumstances

The only very limited scenarios where we may arrange a refund without requiring you to return the product apply to situations where the product you received is confirmed to have severe manufacturing quality issues that make it impossible for you to use it at all, and returning the item would create unreasonable safety risks or extra unreasonable costs for you. Even under these special scenarios, we will conduct a full, independent verification process that may require you to provide clear photos, videos and other proof of the product’s defects before we will make any decision related to a refund. These exceptions are only granted on a case-by-case basis after strict review, and they are absolutely not applicable to regular requests for “refund only” that do not have valid supporting evidence.

4. Damaged or Lost Deliveries

If you find that the outer packaging of your order is severely damaged when the courier delivers it, or if your order is marked as delivered but you never actually receive the package, you must contact our support team within 7 calendar days. Our team will work with the logistics provider to launch an investigation. After the courier confirms that the package is lost or completely damaged during transit, we can arrange for you to choose between a full reshipment of the ordered fitness tools, or a full store credit equal to your original order value. In these cases, we will never process a direct cash refund for lost or damaged packages, and we will never approve any “refund only” request for orders that are confirmed to have been successfully delivered to your specified shipping address.

If you have any questions or concerns about the terms of this Refund and Returns Policy, please do not hesitate to reach out to our team at any time through our official contact channels listed above. We are always ready to help resolve any issues related to your order, to ensure you have a fully satisfying shopping experience when you get your high-quality compact fitness tools from LYCAN FITNESS DE MEXICO SA DE CV.