Privacy Policy – LYCAN FITNESS

Effective Date: October 27, 2026

Welcome to the privacy policy of LYCAN FITNESS DE MEXICO SA DE CV. This document is designed to inform you about how we collect, use, store, disclose and protect your personal information when you visit our official website www.lycanfitnessmx.com, interact with our e-commerce services, browse our product catalog of compact fitness tools, make purchases, or communicate with our customer support team. We take the protection of your personal data extremely seriously, and this policy is formulated in full compliance with applicable Mexican data protection regulations as well as global industry standards for e-commerce privacy, to ensure every user of our platform can shop and interact with us with full confidence that their personal information is handled responsibly and transparently.

1. Information We Collect From You

We only collect information that is necessary to deliver our high-quality fitness gear services to you, and we never gather unnecessary personal data without your explicit consent. The categories of information we process include:

‌Account and Transaction Information‌: When you create an account on our website, place an order for products including resistance bands, yoga blocks, skipping ropes, massage balls and other compact fitness tools, we collect your full name, billing and shipping address, contact phone number, email address, and payment information. All payment data is processed through fully encrypted, PCI-DSS certified payment gateways, and we do not store your full credit card details on our own servers.
‌Website Usage Data‌: As you browse our www.lycanfitnessmx.com website, we automatically collect standard technical information including your IP address, browser type and version, device operating system, pages you view on our store, time spent on each page, click paths, and other navigation data. This information helps us optimize our website performance, troubleshoot technical issues, and understand how users interact with our product listings to improve your overall shopping experience.
‌Voluntarily Provided Information‌: When you reach out to us via our contact page, send an email to [email protected], or call our customer support line at +52 33 2976 2445 to ask questions about our products, shipping, returns, or warranty services, any information you share in those communications will be stored in our secure support system to help us resolve your inquiries efficiently.
‌Marketing Preference Data‌: If you opt in to receive our promotional emails about new fitness gear drops, exclusive discounts, workout tips, and product restocks, we will keep a record of your subscription status, as well as your engagement with these marketing communications including open rates and click-through activity, to tailor our outreach to match your interests.

2. How We Use Your Personal Information

Every piece of your personal data is used exclusively for purposes that are directly related to operating our e-commerce platform and delivering the reliable, user-friendly fitness gear services we are known for. Our permitted use cases include:

‌Order Fulfillment and Service Delivery‌: We use your transaction and shipping information to process your purchases, arrange fast shipment of your ordered compact fitness tools, track delivery status, send you order confirmation and shipping notification emails, and resolve any issues that may arise with your order. This is the core purpose of collecting your personal data, and it allows us to uphold our promise of fast ship out, reliable quality and budget-friendly service for every customer.
‌Website Improvement and Personalization‌: The usage data we collect helps us identify which of our fitness products are most popular, optimize our site navigation, fix broken links, adjust product listing layouts, and ensure that users browsing from home, office or travel devices can easily find the compact, durable fitness small tools they are looking for to fit their busy daily schedules.
‌Customer Support and After-Sales Service‌: When you contact our team at our registered address Circuito San Eduardo No. 49, Col. Bodegas de San Juan, Zapopan, Jalisco, C.P. 45019, México, reach us via phone or email, we use your provided information to respond to your questions, process refund and return requests, assist with product usage guidance, and provide any other after-sales support you require.
‌Marketing Communications (With Your Explicit Consent)‌: If you have opted in to receive our marketing updates, we will send you occasional emails about our new collection of fitness tools, limited-time promotions, and exclusive offers. You can unsubscribe from these marketing communications at any time with one click, and we will never send you unsolicited promotional content after you opt out.
‌Legal Compliance and Security Protection‌: We may use your personal information to verify user identities, prevent fraudulent transactions, protect our website from unauthorized access, enforce our Terms of Service, and comply with legal obligations, court orders or valid regulatory requests from competent authorities.

3. Information Sharing and Disclosure

LYCAN FITNESS DE MEXICO SA DE CV will never sell, rent or trade your personal information to any third parties for their own marketing purposes under any circumstances. We only share your limited necessary information with trusted third-party service providers who are bound by strict data protection agreements, and only to the extent required to operate our e-commerce business:

‌Logistics and Shipping Partners‌: We share your name, shipping address and contact phone number with our vetted courier partners for the sole purpose of delivering your ordered fitness products to the location you specified. All our logistics providers are required to protect your personal data in full compliance with applicable data protection laws, and they are not permitted to use your information for any other unrelated purposes.
‌Payment Processing Providers‌: Your payment card information is transmitted directly to our certified payment processors through encrypted connections, and none of your sensitive payment financial data is stored on our internal servers. These payment service providers are fully compliant with global payment security standards, and they only process your payment data to complete your transaction with us.
‌Trusted Third-Party Service Vendors‌: We may share limited, anonymized or aggregated usage data with our website hosting providers, IT security vendors, email delivery service platforms, and cloud storage partners, who help us maintain the secure, stable operation of our www.lycanfitnessmx.com website. All these vendors are strictly prohibited from accessing or using your personal information for any purposes outside of the services they provide to us.
‌Legal Required Disclosure‌: We may disclose your personal information if we are required to do so by applicable law, valid court order, or official request from a competent government authority, or if disclosure is necessary to protect the rights, property and safety of LYCAN FITNESS DE MEXICO SA DE CV, our users, or the general public.

4. Data Storage and Security Protection

We implement industry-leading, multi-layered technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, destruction or accidental loss:

All personal data transmitted between your browser and our website is protected using 256-bit SSL encryption, ensuring that no third party can intercept or read your information during transmission.
Our internal servers that store user personal information are hosted in secure, access-restricted data centers with 24/7 physical security monitoring, firewalls, and regular security patches and system updates. Only a very limited number of authorized employees who need to access your data to process your orders or support your requests have permission to access your personal information, and all access activities are logged and audited regularly.
We have established standardized data retention policies: we will only keep your personal information for as long as it is necessary to fulfill the purposes for which it was collected, including completing your orders, resolving any potential disputes, enforcing our service agreements, and complying with legal regulatory record-keeping requirements. After the required retention period expires, we will securely delete or anonymize your personal data in full compliance with data protection regulations.

5. Your Rights Over Your Personal Data

As a user of our platform, you have full, legally recognized rights over your personal information, and we are committed to making it as easy as possible for you to exercise these rights:

‌Right of Access‌: You can at any time submit a request to us to access a copy of all the personal information we hold about you, including details of how we have processed your data.
‌Right of Correction‌: If you find that any of your personal information in our system is inaccurate or incomplete, you can contact us to request an update or correction, and we will process your request promptly.
‌Right to Erasure‌: You have the right to request that we delete all your personal information stored on our systems, subject to the exceptions that we are required to retain certain data to comply with legal regulatory obligations or resolve ongoing transaction-related disputes.
‌Right to Restriction of Processing‌: You have the right to request that we limit the processing of your personal data in specific circumstances, such as when you contest the accuracy of your data or when you object to our processing activities.
‌Right to Data Portability‌: You can request to receive your personal data in a structured, commonly used, machine-readable format, or request us to transmit this data directly to another data controller where technically feasible.
‌Right to Object‌: You can object to our processing of your personal information for direct marketing purposes or for purposes based on our legitimate interests at any time, with no extra fees required.

If you wish to exercise any of the above rights, you can send your request to our dedicated privacy team via email at [email protected], or contact us by phone at +52 33 2976 2445, or send a written request to our physical address at Circuito San Eduardo No. 49, Col. Bodegas de San Juan, Zapopan, Jalisco, C.P. 45019, México. We will respond to your valid request within a maximum of 15 business days, and we will never charge you any fees for processing standard privacy rights requests unless your request is manifestly excessive, repetitive or unfounded.

6. Use of Cookies and Similar Tracking Technologies

Our website www.lycanfitnessmx.com uses cookies and similar tracking technologies to improve your browsing and shopping experience:

Necessary functional cookies are essential for our website to operate properly. They allow you to log in to your account, add fitness products to your shopping cart, complete the checkout process, and use core functions of our e-commerce store. These necessary cookies do not collect any personal information that can be used to identify you for external marketing purposes.
Performance cookies help us understand how visitors interact with our website, collect anonymized statistical information about which pages are visited most often, and track any error messages that appear, so that we can continuously optimize our website performance and make your shopping experience smoother.
You have full control over cookie settings on your web browser. You can adjust your browser preferences to refuse or disable cookies, but please note that disabling necessary functional cookies may prevent you from accessing some core features of our online store and affect your shopping experience.

7. Privacy of Minors

Our e-commerce platform at www.lycanfitnessmx.com is not intended for use by individuals under the age of 18. We do not knowingly collect any personal information from minors under 18 years old. If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately, and we will take immediate steps to delete that information completely from all our systems.

8. Updates to This Privacy Policy

We may occasionally update and revise this Privacy Policy to reflect changes in our business operations, new regulatory requirements, or improvements to our service processes. When we make material changes to this policy, we will update the “Effective Date” at the top of this document, and we will also post a prominent notification on the homepage of our www.lycanfitnessmx.com website to inform all users of the revisions. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and our fitness gear shopping services after the revised policy takes effect will constitute your acknowledgment and acceptance of the updated terms of this Privacy Policy.

9. Contact Information for Privacy Inquiries

If you have any questions, concerns, or complaints about how we handle your personal information, or if you need assistance exercising your privacy rights, our dedicated data protection team is ready to assist you through multiple channels:

Official Website: www.lycanfitnessmx.com
Email Address: [email protected]
Physical Address: Circuito San Eduardo No. 49, Col. Bodegas de San Juan, Zapopan, Jalisco, C.P. 45019, México
Contact Phone: +52 33 2976 2445

We are committed to resolving all privacy-related inquiries fairly and promptly, and we will respond to your communication as soon as possible within 10 business days of receipt.