Terms of Service – LYCAN FITNESS

Effective Date: October 27, 2026

These Terms of Service constitute a legally binding agreement between you as the user, visitor or customer of the platform, and LYCAN FITNESS DE MEXICO SA DE CV. By accessing, browsing, registering an account, placing an order, or using any features and services offered on our official website www.lycanfitnessmx.com, you acknowledge that you have read, understood, and agreed to be fully bound by every provision outlined in these Terms of Service. If you do not agree to any part of these terms, you are not authorized to use our website or purchase any of our fitness products, and you should cease all access to our platform immediately.

As a fitness gear brand founded by seasoned fitness lovers with over 5 years of industry experience, we currently serve more than 82,000 customers across Mexico, curating over 180 types of compact, durable small fitness tools that are perfectly designed to fit home, office, and on-the-go workout scenarios. Every product in our store undergoes strict multi-layer quality inspections to ensure consistent reliable performance and solid craftsmanship at accessible budget-friendly prices, to help every user easily fit effective movement into their busy daily schedule. These Terms of Service are established to create a fair, transparent, and secure environment for all parties that interact with our e-commerce platform, protecting both your rights as a customer and the legitimate operational interests of our brand.

1. Platform Eligibility and User Accounts

To create a user account on www.lycanfitnessmx.com, you must be at least 18 years of age, or have the explicit legal consent and supervision of a parent or legal guardian. By registering for an account, you confirm that all information you submit during the registration process, including your full legal name, valid email address, accurate contact phone number, complete shipping and billing address, and other required details, is true, current, complete and factually correct. You are fully responsible for updating your account information promptly if any of your personal details change, to ensure our records remain accurate.

You are exclusively responsible for safeguarding the security of your account login credentials, including your username and password. You agree not to share your account access details with any third party, and you will take full responsibility for all activities, actions, orders, and transactions that occur under your account, whether the activities are authorized by you or not. You must notify LYCAN FITNESS DE MEXICO SA DE CV immediately via our official contact channels if you detect any unauthorized use of your account, or any other security breach related to your account status. Our team reserves the right to suspend, restrict, or permanently terminate your account at any time without prior notice, if we determine that you have violated any provision of these Terms of Service, submitted false registration information, or engaged in activities that harm the normal operation of our platform or the legitimate rights of other users.

2. Product Information and Pricing

All products displayed on our www.lycanfitnessmx.com platform, including our full catalog of resistance bands, skipping ropes, yoga blocks, massage balls, and other compact fitness small tools, are described and presented with the highest level of accuracy we can achieve. We make every reasonable effort to ensure that the colors, specifications, functionality, and product descriptions displayed on our website match the actual physical items you will receive. However, due to inherent differences in individual device screen display settings, we cannot guarantee that the color shown on your screen will be 100% identical to the color of the delivered product. Minor variations in product design, material texture, or dimension that do not affect the normal intended use of the fitness tool will not be considered as a product quality defect.

All product prices displayed on our website are denominated in Euros as marked, and the prices do not include applicable taxes, shipping fees, or potential customs duties that may apply to your order, all of which will be clearly calculated and displayed to you during the final checkout process before you confirm your payment. LYCAN FITNESS DE MEXICO SA DE CV reserves the right to adjust product pricing, run promotional discount campaigns, or modify service fees at any time, without prior individual notice to users. The price that is in effect and displayed to you at the moment you submit your order and complete payment will be the final price applied to your specific transaction, and will not be changed after your payment is successfully processed.

While we take extreme care to verify all product and pricing information posted on our website, typographical errors, system glitches, or unintentional inaccurate information may occasionally appear. If we discover that the price of a product in your confirmed order is incorrectly displayed at a value significantly lower than the actual correct price due to a system error or human mistake, we reserve the right to contact you to notify you of the pricing error, give you the option to reconfirm your order at the correct proper price, or cancel your related order and issue a full refund to you promptly, without any additional liability to the maximum extent permitted by applicable law.

3. Order Placement and Payment Terms

When you submit an order on our website, this action constitutes a formal offer from you to purchase the selected products under the terms specified in your order. Our team will send you an automatic order confirmation email to the email address you provide immediately after your order is submitted, but this automated email only acknowledges that we have received your order request, and it does not represent a formal acceptance of your purchase agreement. LYCAN FITNESS DE MEXICO SA DE CV reserves the full right to reject any order request for any legitimate reason, including but not limited to unavailability of the product in our inventory, errors in product or pricing information, detection of fraudulent or high-risk transaction activity, or inability to verify the identity and payment legitimacy of the purchaser. Our formal acceptance of your purchase agreement will only take effect at the moment your order status is updated to “dispatched” and we send you the shipping confirmation email with your unique tracking number.

All payments for orders on our platform must be completed through the supported, PCI-DSS certified payment methods displayed on our checkout page. You confirm that you are legally authorized to use the selected payment method to complete your transaction, and all payment information you provide is accurate and valid. All payment processing transactions are encrypted via secure third-party payment gateways, and we will never store your full sensitive credit card or financial details on our local servers. If your payment cannot be successfully processed for any reason, our support team will contact you to assist you in resolving the payment issue, but we are not obligated to reserve your selected products for you if your payment remains unprocessed after 7 business days from the initial order submission time.

4. Shipping, Returns and Refund Rules

All shipping related services for your orders are governed by the separate Shipping Policy posted on our website, which is fully incorporated into these Terms of Service as a binding supplementary provision. We will process your dispatched order in accordance with the specified order processing timelines, arrange shipment via our trusted vetted logistics partners, and provide you with the real-time tracking information for your package once it leaves our warehouse located at Circuito San Eduardo No. 49, Col. Bodegas de San Juan, Zapopan, Jalisco, C.P. 45019, México. You agree to provide a complete, accurate, and deliverable shipping address when placing your order, and you take full responsibility for any failed delivery, extra return shipping cost, or lost package that results from incorrect, incomplete, or ambiguous address information you submitted.

Our full return and exchange rules are specified in our independent Refund and Returns Policy, which is also a part of these binding Terms of Service. You explicitly acknowledge and agree that pure “refund only” requests that do not include the return of the corresponding physical ordered products are strictly not permitted on our platform, and we will never process any refund application unless we have received your returned items and completed a full quality inspection to confirm that the returned goods meet all return eligibility requirements outlined in our policy. All eligible returns can only be processed as an exchange for other products of equal or higher value, or issued as store credit that can be used for future purchases on our website, and no direct cash refund will be approved under standard circumstances, except for the very limited special scenarios that are explicitly stated in our Refund and Returns Policy after strict case-by-case verification.

5. Prohibited Uses of the Platform

You agree that you will not use www.lycanfitnessmx.com for any unauthorized, illegal, or prohibited purposes outlined in these Terms of Service. Prohibited activities include but are not limited to:

Using the platform for any activities that violate applicable local, state, national, or international laws, regulations, or legal ordinances.
Attempting to gain unauthorized access to our website server, other user accounts, or any other secure systems, networks, or data connected to our platform through hacking, password mining, or any other improper means.
Uploading, transmitting, or distributing any malicious software, viruses, malware, or any code designed to disrupt, damage, or alter the normal functionality of our website or related systems.
Engaging in any automated data collection activities, including web scraping, data harvesting, robot crawlers, or similar methods to access, extract, or copy content from our website for commercial purposes without our explicit written prior approval.
Impersonating LYCAN FITNESS DE MEXICO SA DE CV, one of our employees, other platform users, or any other individual or entity, or making any false statement that misrepresents your affiliation with any party.
Using our platform to post, transmit, or distribute any offensive, harassing, defamatory, infringing, obscene, or otherwise harmful content that violates the legitimate rights of third parties.
Reselling, redistributing, or bulk purchasing our fitness products for the purpose of commercial arbitrage that disrupts our regular product pricing system and normal market sales order.

We reserve the right to immediately terminate your access to our website, suspend your user account, and take corresponding legal actions if we confirm you have engaged in any of the above prohibited activities, to the maximum extent permitted by applicable law.

6. Intellectual Property Rights

All content published on www.lycanfitnessmx.com, including but not limited to all text descriptions, product images, graphic designs, brand logos, video demonstrations, website layout designs, user interface elements, software code, copywriting, and all other materials on the platform, is the exclusive intellectual property of LYCAN FITNESS DE MEXICO SA DE CV, or is used by us with the explicit authorization of the corresponding rights holders. All these content assets are protected by Mexican and international copyright, trademark, and other intellectual property laws.

You are not permitted to reproduce, copy, modify, distribute, publicly display, republish, upload, transmit, or sell any of the intellectual property content on our website for any commercial use, without first obtaining our explicit written permission. You may not frame any part of our website content onto any third-party external website without our prior written approval. You are granted a limited, non-exclusive, revocable license to access and use our website for your personal, non-commercial use only, for the purpose of browsing, selecting, and purchasing fitness products for your own personal workout use. Any unauthorized violation of our intellectual property rights will constitute a breach of these Terms of Service, and we reserve the right to pursue all legal remedies against the violating party to protect our legitimate intellectual property interests.

7. Disclaimers of Warranties

Our website and all services, products, and features provided on the platform are made available to you on an “as is” and “as available” basis. LYCAN FITNESS DE MEXICO SA DE CV does not make any express or implied warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party rights. We do not warrant that the website service will be uninterrupted, 100% error-free, completely secure, or that any defects on the website will be corrected immediately. We do not guarantee that the server that hosts our website is completely free of viruses or other harmful code, though we consistently implement strict security measures to minimize such risks.

You explicitly agree that your use of our website and any of our services is entirely at your own sole risk. To the fullest extent permitted by applicable law, LYCAN FITNESS DE MEXICO SA DE CV shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your access to or use of our website, your purchase of our fitness products, or any related transactions, including but not limited to loss of profits, loss of data, or personal injury damages, except in cases where the damage is caused by our gross negligence or intentional misconduct.

8. Modifications to Terms of Service

We reserve the right to revise, update, or modify these Terms of Service at any time at our sole discretion. When we make material changes to the terms, we will update the effective date displayed at the top of this document, and post a prominent public notification on the homepage of www.lycanfitnessmx.com to inform all users of the revisions. Your continued access to our website, browsing of product listings, or submission of new orders after the updated terms go into effect will constitute your full acceptance of all revised provisions in the new Terms of Service. It is your responsibility to review this page periodically to stay informed of the latest binding terms that apply to your use of our platform.

9. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of Mexico, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms of Service, your use of our website, or any product purchase transaction with us shall first be resolved through friendly amicable negotiation between both parties. If the dispute cannot be resolved through negotiation within 30 days, both parties agree that the exclusive jurisdiction for all related legal proceedings shall be the competent courts located in Zapopan, Jalisco, México.

10. Contact Information

If you have any questions, doubts, or inquiries about any clause within these Terms of Service, you can reach our dedicated service team at any time through our official contact channels:

Official Website: www.lycanfitnessmx.com
Contact Email: [email protected]
Physical Address: Circuito San Eduardo No. 49, Col. Bodegas de San Juan, Zapopan, Jalisco, C.P. 45019, México
Contact Phone: +52 33 2976 2445

We will respond to all your inquiries regarding these Terms of Service within 3 business days of receiving your message.